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Sales Support Representative (Floater)

Company Name:
Ashley Furniture
Sales Support Representative
Handles all customer contacts received by telephone and in person, provides administrative and clerical support, and promotes quality customer service.
Located in:
North Brunswick
Woodbridge
Linden
Freehold
Eatontown
Greenbrook
ESSENTIAL FUNCTIONS:
Maintain and build positive relationships with customer accounts.
Execution of daily protocols and procedures.
Processes and completes sales transactions
Support the sales, operations, service, delivery, warehouse, merchandising, accounting and customer support center
Executes all daily checklists and tasks.
Receives and responds to all customer inquiries and complaints.
Responsible for guiding complaint resolution to ensure that proper and satisfaction are obtained.
Follows up on a regular and as - needed basis with sales and various depts. such as service, delivery, and call center to ensure all open and unresolved customer issues have been resolved.
Maintains Petty Cash and Cash Draw.
Maintains accounts receivables.
Implements opening and closing procedures.
ADDITIONAL RESPONSIBILITIES:
Assist in opening and closing procedures.
Responsible for providing backup/coverage for Sales Support Representatives during vacation or call outs.
Must have reliable transportation to commute to Six Ashley Furniture HomeStore Locations, if needed to cover for vacation of other associates in the department.
ORGANIZATIONAL RELATIONSHIPS:
Reports to: 1) District Manager, Customer Service, 2) General Manager 3) Show Room Manager, 4)Sales Support Team Lead
JOB QUALIFICATIONS:
Professional/Excellent communication skills both internally and externally.
Ability to Multi-Task, excellent organizational and time management skills
Understands basic financial terms.
Bilingual in Spanish and English (or other languages besides Spanish) a plus
Proficient with MS Office and Excel.
Experience in Profit Software a plus.
Outgoing & energetic personality.
Creates a World Class Guest Experience.
Ability to establish a positive rapport with our guests & build long-term relationships.
Strong commitment to assist & serve our guests.
Adapt to change & remain flexible.
Independent & able to multi-task.
Excellent communication skills.
Basic computer skills.
Handle and resolve customer inquiries involving product, service, and delivery.
Processes and completes sales transactions.
Full support of the sales, store ops, delivery, service and customer support center team.
Problem solver with great follow up skills.
Ability to work in high volume inbound calling environment.

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