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Student Finance Analyst I

Opportunity at a Glance
We are seeking an experienced Student Finance Analyst to work with our Ross Univeristy School of Medicine (RUSM), Ross University School of Veterinary Medicine (RUSVM) and the Medical Education Readiness Program (MERP).
This position will provide administrative and organizational support to the Student Accounts Department within Student Finance by processing and reviewing student financial transactions within the federal/institutional guidelines, providing guidance to students on financial matters and resolving issues/inquiries that may arise from the student or any internal department. The position will also support on-campus functions such as check-in events and student presentations/meetings.
Responsibilities
Responds to phone inquiries, e-mails, and in-person requests for account balances, account status and refund activities and utilizes Salesforce.com CRM tool to process student inquiries with additional departmental functions during peak periods
Maintains and processes all student account requests for financial refunds using established policies, procedures, and audit guidelines. Uploads electronic files to the third party vendor for processing or ensures they are printed onsite in a timely manner pursuant to Title IV regulations.
Prepares and signs Canadian student tax forms and Canadian OSAP loan documents.
Serves as intermediary to student insurance vendor Aetna to ensure students' coverage status; resolves any issues directly with the provider
Reviews incoming mail, photocopy and fax miscellaneous documents, and performs scanning/filing tasks which may include set-up, filing and maintenance of documents as well as coordination of documents for annual financial and SOX audits.
Reviews the accuracy of information contained within individual student accounts
Reviews and collaborates with proper departments to remedy any outstanding items
Provides feedback on source of errors, gaps in processes, etc
Completes other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree required; in Accounting preferred
2-3 years experience
Accounting background/experience, auditing, MS Access and Excel
Knowledge of Title IV rules and regulations - strongly preferred
Knowledge of CRM Tool, Salesforce.com and Ellucian Banner helpful
Excellent customer service skills required
Professional, Positive Attitude with eagerness to learn
Abilty to work well independently and be an effective team member
Strong organizational skills
Ability and willingness for 15% - 20% domestic and international travel
Please upload your cover letter and current resume when applying.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

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